rjbett Privacy Policy

1. Collection of Personal Information

rjbett collects personal information from you through several channels when you register an account, use our services or contact the support team.

Directly Collected Information

When you register or use the rjbett platform, we may collect the following information:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth, which we use to verify that you are 21 years of age or older
• Active email address and mobile phone number
• E-wallet account information (Touch 'n Go eWallet, DuitNow) or banking details for the purpose of deposits and withdrawals
• Account password in encrypted form — we do not store passwords in plain text
• Current residential address

Automatically Collected Information

Our system also automatically records technical information each time you use the platform, including IP address, device type and web browser, location based on IP, and your betting activity history within your account. This data is used solely for security purposes and service improvement.

2. Use of Personal Information

The information you provide to rjbett is used for legitimate purposes directly related to the operation of our platform. rjbett uses your personal information to:

• Process account registration and verify user identity before an account is activated
• Process deposit and withdrawal transactions securely through supported payment methods
• Identify and prevent fraud, money laundering and other unlawful activities
• Comply with obligations under the international licensing that governs rjbett's operations
• Send notifications related to accounts, transactions, bonuses and service updates
• Provide responsive customer support via live chat and email
• Analyse usage patterns for the purpose of platform improvement and user experience
• Evaluate and process requests related to active VIP programmes, cashback and promotions

rjbett will not use your information for any purpose other than those stated above without notifying you in advance.

3. Sharing Information with Third Parties

rjbett does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are certain situations where information sharing is necessary and permitted:

Trusted Service Providers

We work with selected third-party service providers — such as payment processors and game providers — who require limited access to certain data to carry out specific functions. All such third parties are subject to strict data protection agreements.

Legal Requirements

rjbett may disclose user information when required by law, court order or a legally authorised regulatory body, including for the purpose of investigating financial crime or unlawful activity.

4. Data Security and Protection

The security of your personal information is a priority for rjbett. We implement multiple layers of security controls to ensure your data remains protected at all times:

• 256-bit SSL encryption for all data transmissions between your device and our servers
• Strict internal access controls — only authorised personnel may access user data
• Continuous system monitoring to detect any suspicious access attempts
• Two-factor authentication (2FA) available as an additional layer of protection for user accounts
• Regular security audits conducted by independent parties

While we work hard to protect your data, no online system can guarantee absolute security. Users are also encouraged to keep their passwords confidential and not share login credentials with anyone.

5. Cookies and Tracking Technology

rjbett uses cookies and similar technologies to improve your experience on our platform. Cookies are small files stored on your device when you browse our website.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login sessions and transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Store your preferences such as selected language and display settings so your experience is more convenient.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the rjbett platform.

6. User Rights Regarding Personal Data

As a rjbett user, you have several recognised rights regarding your personal data:

• Right of Access: You may request to view the personal information we hold in relation to your account.
• Right of Rectification: If any information is inaccurate or out of date, you may request that it be updated.
• Right of Erasure: You may request deletion of your personal data, subject to the record retention obligations set by our licensing.
• Right to Restriction of Processing: You may request that we limit how your data is processed in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a machine-readable format.
• Right to Object: You can object to the processing of your data for certain purposes, including marketing communications.

To exercise any of the rights above, please contact our customer support team via live chat or email. We will work to resolve every request within a reasonable timeframe.

7. Data Retention and Deletion

rjbett retains your personal information for as long as your account is active or as long as needed for ongoing service purposes. When an account is closed or upon user request, personal data will be deleted or anonymised in accordance with our internal procedures.

However, certain records may need to be retained for a longer period due to international licensing compliance requirements, such as financial transaction records and identity verification. This long-term retention is carried out in a secure environment with strictly limited access.

8. Child Protection and Age Restrictions

The rjbett platform is restricted to users aged 21 and above only. We do not actively collect or store any information from individuals below that age.

If we identify that information collected belongs to someone who has not reached the required age, the account in question will be terminated immediately and all related data will be deleted without delay.

9. Changes to This Privacy Policy

rjbett reserves the right to modify this Privacy Policy from time to time to reflect operational changes, legal requirements, or data protection improvements. When significant changes are made, we will notify users via in-platform notifications or through their registered email.

The "last updated" date at the top of this document will always reflect the latest version. Users are encouraged to review this Privacy Policy periodically. Continued use of the rjbett platform after any changes means you accept the latest version of this Privacy Policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• 24/7 live chat via the rjbett platform — immediate response in Malay and English
• Official email: [email protected]

We are committed to handling every privacy-related enquiry seriously and professionally. Our support team is ready to assist you at any time.